Communication Standards

HWDSB wants to keep parents, guardians, and caregivers well informed and knowing what to expect. That is why in August 2022, the Communication Standards were introduced as part of its commitment to Effective Communication.

The standards, prepared in collaboration with parents and staff, represent our commitment to communications with families. This way, staff can support a positive experience for you while your child/ren receive educational services at HWDSB.

The Communication Standards:

• Define expected topics shared directly with parents, guardians, and caregivers
• Clarify how staff communicate with families (Essential ways are phone, email or mail. Supportive ways are websites, Parent Portal, or social media, for example)
• Create a consistent experience for families on expected topics and explains when communication is different
• Remove duplication as families get a lot of messages
• Consider classroom, school, and board level roles in sharing communication
• Keep in mind Right to Disconnect procedure, Addressing Concerns @HWDSB, Addressing a Human Rights Concern, and other policies, procedures, or guidelines

Communication Standards build on the strategy that promotes standardized digital platforms, builds positive relationships among out communities, and connects with a positive customer service experience for families.

Communication builds trust, confidence and leads to engagement. Used effectively, leaders can demonstrate responsiveness, mitigate developing issues, and show care.

Thank you for your time reviewing this HWDSB Engage project.